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Customer specific documentation with MadCap Flare
Posted on Author msander
Are you documenting a product that consists of a bunch of modules? Do customers buy customized products with a unique set of modules? Would you like to deliver customer-specific documentation using MadCap Flare? Keep reading. The idea is to use an existing product module database to generate the condition tags, apply them to your content, […]
User documentation at McDonald’s
Posted on Author msander
In 2003 I spent six months working at the local drive-through McDonald’s restaurant. My daily work ranged from flipping burgers to taking orders from both walk-in and drive-through customers. The job was stressful, painful and a great experience: I learned first hand about the activities in the incredible value chain that keeps the McWorld in […]
The benefits of working with small batches
Posted on Author msander
I just read The Lean Startup by Eric Reis, and found that the Build – Measure – Learn cycle can easily be adopted in technical writing. The idea is to build (design, and write), then measure (SME reviews, editor comments), and learn from the data from the reviewers to build better topics in the next […]