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Social Hacks for Techwriters
Posted on Author msander
As a technical writer, your job is to research and create information about technical processes or products for the benefit of your target audience. In the research part of the job, you’ll most likely come in contact with subject matter experts of all shapes, sizes, and colors. Your job is, much like a Special Forces […]
Keep it Lean – Become more productive and motivated
Posted on Author msander
This article was originally published in ISTC Communicator, Summer 2016. Lean started in the automotive industry with Toyota’s Production System, but the ideas and principles are universal, and can be applied to any industry. The idea of Lean is to maximize customer value while minimizing waste, thus creating more value for customers with fewer resources. […]
Customer specific documentation with MadCap Flare
Posted on Author msander
Are you documenting a product that consists of a bunch of modules? Do customers buy customized products with a unique set of modules? Would you like to deliver customer-specific documentation using MadCap Flare? Keep reading. The idea is to use an existing product module database to generate the condition tags, apply them to your content, […]