I just read The Lean Startup by Eric Reis, and found that the Build – Measure – Learn cycle can easily be adopted in technical writing. The idea is to… Continue reading "The benefits of working with small batches"
If you have a list of phrases (e.g. a list of STE terms) you would like to quickly add to Flare as snippet files to make good use of Flare’s… Continue reading "Generating MadCap Flare snippet files using Excel (VBA)"
In 2003 I spent six months working at the local drive-through McDonald’s restaurant. My daily work ranged from flipping burgers to taking orders from both walk-in and drive-through customers. The… Continue reading "User documentation at McDonald’s"
I work as a professional technical writer even though I am really a subject matter expert. This provides a lot of challenges and opportunities. Before my current job I couldn’t… Continue reading "From SME to techwriter in 7 steps."